Frequently Asked Questions

Browse our collection, add items to your cart, and proceed to checkout. Select your preferred payment method and complete your purchase. You will receive an order confirmation via email and SMS.

You can modify or cancel your order within 2 hours of placing it by contacting us on WhatsApp. Once the order has been dispatched, cancellations are no longer possible.

Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this number to track your delivery in real time.

If an item becomes unavailable after you place your order, we will contact you to offer a suitable alternative or a full refund.

Within Accra: 1-2 business days. Ghana nationwide: 3-5 business days. International: 7-14 business days. Delivery times may vary during peak seasons and public holidays.

Shipping within Accra costs GH₵ 30 (free above GH₵ 500). Ghana nationwide is GH₵ 50 (free above GH₵ 800). International shipping is calculated at checkout based on destination and weight.

Yes, we ship to the UK, USA, Canada, Europe, and many other countries worldwide. International shipping is handled by DHL and FedEx for reliable, tracked delivery.

We currently do not offer scheduled delivery dates. However, you can contact us to arrange delivery timing where possible.

We accept returns within 7 days of delivery for unused items in their original packaging. Items must be in the same condition as received, with all tags attached.

Contact our support team via WhatsApp or email with your order number and reason for return. We will provide you with return instructions and a return authorisation.

Once we receive and inspect the returned item, refunds are processed within 3-5 business days. The refund will be issued to your original payment method.

Yes, we offer exchanges for different sizes or styles subject to availability. Contact us within 7 days of delivery to arrange an exchange.

We offer both premium human hair wigs and high-quality synthetic options. Each product listing clearly specifies the hair type, so you can choose what suits your needs.

Measure the circumference of your head along your hairline. Small fits 21-21.5 inches, Medium (standard) fits 22-22.5 inches, and Large fits 23-23.5 inches. All our wigs feature adjustable straps for a secure fit.

Use sulphate-free shampoo and conditioner. Gently detangle with a wide-tooth comb starting from the ends. Allow to air dry on a wig stand. Avoid sleeping in your wig to extend its lifespan.

Human hair wigs can be coloured, heat-styled, and treated like natural hair. Synthetic wigs should not be exposed to high heat unless they are specifically labelled as heat-friendly.

You can check out as a guest, but creating an account lets you track orders, save your wishlist, and enjoy a faster checkout experience on future purchases.

Click the 'Forgot Password' link on the login page. Enter your email address and we will send you a password reset link.

Log in to your account, go to the Addresses section, and update your saved delivery address. You can also add multiple addresses and set a default.

Absolutely. We use industry-standard encryption to protect your personal data. We never share your information with third parties without your consent.