Refund Policy

1. Eligibility for Refunds

You may be eligible for a refund if the following conditions are met:

• The return request is made within 7 days of receiving your order.
• The product is in its original, unused condition with all tags and packaging intact.
• You provide proof of purchase (order confirmation email or receipt).
• The item was received damaged, defective, or differs significantly from the product description.

2. Refund Process

To initiate a return or refund, follow these steps:

1. Contact our customer support team at [email protected] or via WhatsApp at +233 123 456 789.
2. Provide your order number, reason for the return, and photos of the product if applicable.
3. Our team will review your request and respond within 2 business days.
4. If approved, you will receive instructions on how to return the item.
5. Once we receive and inspect the returned item, we will process your refund.

3. Refund Timeline

After your return is received and approved, refunds are typically processed within 5-10 business days. The refund will be credited to your original payment method. Please note that your bank or mobile money provider may take additional time to reflect the refund in your account.

4. Exceptions

The following items are not eligible for refunds:

• Custom-made or personalised wigs and hair pieces.
• Products that have been worn, washed, or altered.
• Gift cards.
• Items marked as final sale or clearance.
• Products returned after the 7-day return window has passed.

5. Contact Us

If you have any questions about our refund policy or need assistance with a return, please reach out to us:

• Email: [email protected]
• Phone / WhatsApp: +233 123 456 789

You can also visit our Contact page for more ways to reach us.